Definitions

In these Terms and Conditions, the following definitions apply:

“Website” refers to the site accessible through www.gopublish.uk, including all related subdomains and pages within.

“We,” “Us,” “Our,” and “Go Publish” refers to Go Publish, trading name of Go Assess Limited, the entity that owns and operates this Website, as well as any of its employees, contractors, agents or representatives.

“You,” “Your,” “User(s),” and “Customer(s)” refers to any individual accessing or using this Website, including anyone who engages with the services we provide.

“Proofreader(s),” “Editor(s),” “Writers” and “Copy Editor(s)” refers to the individuals or team members at Go Publish responsible for delivering the services offered to you, including proofreading and editing.

“Document(s)” refers to any text or written content that you submit to us for editing.

“Editing” includes the following services offered by Go Publish: proofreading, line editing, and plain English editing.

“Writing” refers to ghostwriting services offered by Go Publish.

“Services” refers to either editing or writing services provided by Go Publish as detailed above.

“Content” refers to all information and material available through this Website.

“Terms and Conditions” or “Terms of Use” refers to the rules, policies, and guidelines governing the use of this Website and the services provided by Go Publish.

“Third-Party Websites” refers to any external sites or services not owned or controlled by Go Publish but linked to or from this Website.

“User Conduct” describes the behaviour expected from individuals using this Website, including compliance with applicable laws and these Terms and Conditions.

“Intellectual Property” refers to copyrights, trademarks, patents, trade secrets, and other proprietary rights associated with the content and materials on this Website.

“Virus” or “Malware” refers to any harmful software, program, or code that can disrupt or damage a computer system, including but not limited to viruses, trojans, worms, spyware, or other forms of malware.

“Communications” includes any form of interaction or exchange of information with Go Publish through emails, contact forms, or other communication methods available through the Website.

“Governing Law” refers to the legal framework that governs the interpretation and enforcement of these Terms and Conditions, specifically the laws of England and Wales.

“Changes” refers to any updates, alterations, or modifications made to this Website, its content, or these Terms and Conditions, which Go Publish reserves the right to make without prior notice.

Terms of Use

No part of this website may be copied, reproduced, or duplicated for commercial purposes without prior written permission from us.

By accessing and using this site, you agree to be bound by these Terms and Conditions. If you disagree, please discontinue use of the website immediately.

You must not misuse this website, including introducing malicious software, attempting unauthorised access to the site, its servers, or any connected databases.

Unauthorised use of this website may result in legal action.

Go Publish reserves the right to modify or discontinue any part of this Website, temporarily or permanently, with or without notice. You agree that Go Publish will not be held responsible for any such changes or interruptions.

Your continued site use after any updates to these Terms and Conditions signifies your acceptance of those changes.

General

We may update these Terms and Conditions at any time without prior notice. By continuing to use our website, you agree to the terms’ latest version.

All electronic files received by Go Publish are scanned for viruses and malware. While we take every precaution to ensure files sent to and from Go Publish are safe, we cannot guarantee they are entirely virus-free. For your protection, we recommend scanning any files you receive from us before opening them. Our internal systems are regularly checked to maintain a secure environment.

This website may contain links to third-party websites. Although we review these links before adding them, we do not control the content of external sites and cannot ensure their accuracy or reliability. It is your responsibility to verify any information found on linked websites.

Intellectual Property

Unless otherwise stated, all content on this website is the intellectual property of Go Publish.

You may download, print, or copy pages from this site for personal use only. Commercial use, including reproduction, distribution, or resale of any content, is not permitted without prior written consent from Go Publish.

All materials on this site—including text, graphics, and code—are protected by UK and international intellectual property laws.

Any unauthorised use, modification, or distribution of website content for commercial purposes is strictly prohibited.

You retain full copyright and ownership of any documents or materials you submit to Go Publish, including any versions edited or amended by us.

It is your responsibility to ensure that any content you provide does not infringe upon the rights of third parties or violate copyright laws.

Service Delivery

Our editors follow specific guidelines to deliver the services ordered by the customer. Customers may provide additional notes when placing their order using the additional brief, but if these are not aligned with the chosen and paid-for service(s), we reserve the right to decline the order and issue a refund.

Service Guidelines

Proofreading:

• Correct spelling mistakes
• Correct punctuation
• Correct grammatical errors
• Highlighting all edits
• Provide feedback with corrections

Line Editing:

As per Proofreading plus:

• Improve clarity
• Ensure consistency
• Ensure flow
• Amend for appropriate tone
• Check references and citations

Plain English Editing:

As per Line Editing but with a specific purpose of:

• Ensuring clarity for the reader
• Ensuring simple language
• Improving sentence structure

Ghostwriting:

• Writing to a specific brief
• Writing the approximate amount of words required
• Providing any additional sources as required

Purchases and Payments

You must request a quote from our Get a quote page. Your returned quote will give you a link to make immediate payment through the third-party payment service Stripe.

Occasionally, after an initial review of your work, we may need to request payment of an additional fee. This typically happens if your document requires more effort to edit than anticipated or if an upgrade to the chosen service is necessary. Should this occur, a payment link will be sent to you via email.

Full payment is required before we begin editing or writing, unless a different arrangement has been agreed upon.

Once the editing is complete, you will receive the documents electronically via a download link. We do not provide hard copies.

It is your responsibility to ensure that the correct details are provided when placing your order. Entering an incorrect email address or phone number can cause unnecessary delays, and we cannot be held accountable for such errors.

Go Publish accepts payments through Stripe and Bank Transfer. Stripe allows you to use all major credit and debit cards conveniently. Once your order has been successfully processed, you will receive a confirmation email.

If you encounter any issues with Stripe, we also offer the option to pay via Bank Transfer. Please note that if you choose to pay using Bank Transfer, the payment must clear before we start editing or writing. Go Publish cannot be held responsible for any delays caused by bank processing times or delays in payment.

Corrections, Extensions, and Refunds

At Go Publish, we aim to provide a seamless experience when using our services and pride ourselves on high quality work.

If you’re not satisfied with the edited work, please get in touch with us at info@gopublish.uk as soon as possible, clearly outlining your concerns. One of our editors will review the issue to determine whether our quality standards and guidelines have been met.

If further corrections are deemed necessary, we’ll make the appropriate adjustments. If you’re still not happy after these changes, we may offer additional rounds of revision to ensure your expectations are met.

In exceptional cases—where we’re unable to fulfil your requirements or additional revisions aren’t feasible—we may issue a partial or full refund. Refunds are processed within 24 hours, though it may take up to five working days for the funds to appear in your account.

Duplicate orders and overpayments will also be refunded within 24 hours.

We’re committed to meeting agreed deadlines, but occasionally, an extension may be necessary to maintain the quality of our work. Reasons for deadline extensions may include:

• A need for further clarification on your instructions or additional brief
• Missing or incomplete supporting documentation

If a delay is required, a member of our team will notify you via email. In cases where the delay is due to internal issues—such as technical difficulties or editor illness—we’ll work quickly to resolve the problem and keep you informed throughout.

Right to Refuse Work

Go Publish reserves the right to decline or refuse any order at our discretion.

If your order is declined, we will contact you promptly and issue a full refund.

Orders may be declined for a variety of reasons. An example is when the selected service does not match the needs of the document—for instance, if proofreading is requested but the document actually requires more extensive editing. In such cases, we will reach out to discuss upgrading the service or, if preferred, cancel the order and process a full refund.

We may also choose to refuse an order if we believe we are unable to provide meaningful value through our editing. If this happens, a full refund will also be issued.

Confidentiality

At Go Publish, we take confidentiality seriously and are fully committed to protecting your information and intellectual property.

We understand that our editors and writers handle unpublished and often sensitive material. Access to your files is therefore strictly limited to authorised editors and writers who need it to perform their duties.

To safeguard your work, we are required to sign a Non-Disclosure Agreement (NDA). We guarantee that no details related to your service will be knowingly shared with any third parties, other than those directly involved in the editing process.

As with most modern businesses, we rely on trusted third-party platforms—such as Dropbox, We Transfer and Office 365—for communication and document handling. While these platforms are widely considered secure, Go Publish cannot be held liable for any breaches that may occur within these external services.

For added protection, all documents are permanently deleted from our servers four weeks after the service has concluded. Any files stored locally on our devices are also removed after the same period.

We encourage you to review our Privacy Policy for more details, in conjunction with these Terms and Conditions.

Governing Law

The interpretation and enforcement of any contract between Go Publish and the user, as well as these Terms and Conditions, shall be governed by and carried out in accordance with English law.

Contact

If you have any questions regarding these Terms of Use, please contact us at info@gopublish.uk